Shipping & Delivery

Last Updated: November 4, 2026

Simple, tracked shipping from checkout to your doorstep.

At Celora, we want receiving your order to be as simple and stress-free as possible.

We currently offer tracked shipping to eligible addresses in the United States, Australia, Canada, and the United Kingdom.

Below you'll find everything you need to know about shipping costs, order processing, delivery times, tracking, and what to do if something doesn't go as planned.

1. Shipping Destinations & Rates

We currently ship to eligible destinations in the United States, Australia, Canada, and the United Kingdom.

Shipping rates are calculated according to your delivery destination and displayed in the applicable local currency at checkout.

Destination	Standard Shipping	Free Shipping
United States	US$2.99	Orders of US$59.99 or more
Australia	A$2.99	Orders of A$79.99 or more
Canada	CA$2.99	Orders of CA$59.99 or more
United Kingdom	£2.99	Orders of £44.99 or more

All available shipping methods include tracking.

Free shipping eligibility is based on the qualifying order subtotal after applicable discounts and before shipping charges, as calculated at checkout.

Delivery Area Restrictions

Our shipping services are subject to carrier availability and destination restrictions.

United States: Shipping is currently available to the contiguous 48 states, Washington, DC, and eligible addresses in Hawaii. Alaska, U.S. territories, and military postal addresses are not included in our standard shipping coverage. Delivery to Hawaii is subject to carrier and address availability.

Australia: Shipping is available to eligible addresses across Australia's states and territories.

Canada: Shipping is available to eligible addresses in Canada's 10 provinces. Yukon, Northwest Territories, and Nunavut are currently excluded.

United Kingdom: Shipping is available to eligible addresses in England, Scotland (including eligible island addresses), Wales, and Northern Ireland. Remote and island deliveries may take longer and depend on carrier availability.

Some remote locations, PO Box addresses, or addresses with special delivery requirements may not be supported by our shipping partners.

If we are unable to deliver to an address provided at checkout, we will contact you to discuss an alternative delivery address or an appropriate refund.

Shipping availability and final charges are confirmed during checkout.

2. Order Processing

Orders are normally processed and prepared for shipment within 5 business days after payment confirmation.

Business days exclude weekends and public holidays.

During this time, your order may undergo payment verification, preparation, packing, and handover to our fulfillment partner.

Please note:

• Order processing takes place before shipping and is separate from transit time.

• Orders placed on weekends or public holidays will generally begin processing on the next business day.

• Promotional periods, unexpectedly high order volumes, inventory issues, or additional verification may occasionally affect processing times.

If an unexpected issue prevents us from processing your order within the usual timeframe, we will take reasonable steps to resolve it and contact you where appropriate.

3. Shipping & Delivery Times

Please allow up to 5 business days for order processing before shipment.

Once your order has been processed and dispatched, standard shipping typically takes approximately:

1–10 business days after shipment.

This means the total delivery timeframe includes both order processing and shipping transit time.

Actual delivery times depend on your location, carrier, customs processing where applicable, and local delivery conditions. Remote and island destinations may take longer than the standard estimate.

Delivery estimates are not guaranteed arrival dates.

Weather, public holidays, transportation disruptions, customs inspections, carrier delays, or other unexpected circumstances may extend delivery times.

If your shipment experiences an unusual delay, please contact us and we'll be happy to help investigate.

4. Tracking Your Order

Once your order has been shipped and tracking information has been added, you can view your tracking number and available shipping updates through the order status page associated with your purchase on our Shopify-powered store.

Where a carrier tracking link is available, you can also use it to check the latest delivery updates.

Please note that tracking information may take some time to become available or update after shipment.

Some deliveries involve multiple shipping partners, and tracking updates may not appear immediately when a package transfers between carriers.

If you cannot locate your tracking information or your shipment has not updated for an unusually long period, please contact:

support@celorapatches.com

Include your order details and tracking number, if available, so we can assist you more efficiently.

5. Changes to Your Shipping Address

Please carefully review your delivery address and contact information before completing your order.

If you need to correct your shipping address, apartment number, postal code, or telephone number, email us at:

support@celorapatches.com

We recommend contacting us as soon as possible, ideally within 2 hours of placing your order.

Please include:

• Your order number

• The email address used at checkout

• Your correct shipping address or contact information

We'll do our best to accommodate changes before your order enters fulfillment.

However, address changes cannot be guaranteed once an order has entered processing or shipment, even if the request is made within the recommended 2-hour window.

Customers are responsible for providing accurate and complete delivery information, subject to any rights and protections provided by applicable law.

6. Shipping Delays

While we work with shipping partners to provide reliable delivery, occasional delays can occur.

These may result from:

• Severe weather conditions

• National or regional public holidays

• High seasonal shipping volumes

• Transportation or carrier disruptions

• Customs inspections or border processing

• Local delivery restrictions

• Incorrect or incomplete shipping information

• Disruptions at international transit hubs

Some international shipments may transit through Hong Kong or other international logistics hubs.

During major holiday periods or unexpected transportation disruptions, these transfers may add additional time to delivery.

A temporary delay or lack of tracking updates does not necessarily mean that a package has been lost.

If you are concerned about your shipment, please contact our support team. We will reasonably assist with tracking and carrier inquiries.

Any remedies for delayed or undelivered goods remain subject to applicable consumer protection laws.

7. Package Marked as Delivered but Not Received

If your tracking information shows Delivered, but you cannot locate your package, we recommend checking the following:

• Your front door, porch, mailbox, or other designated delivery area

• Parcel lockers or building reception

• Household members, neighbors, or building staff

• Any delivery notice or photograph provided by the carrier

• The carrier's tracking page for additional delivery details

Occasionally, tracking may update before the package has been physically placed at its final delivery location.

If you're still unable to locate your order, please email:

support@celorapatches.com

Include your order details and tracking information.

We may investigate the delivery with the carrier and review the available delivery information before determining the appropriate resolution.

A Delivered tracking status does not automatically determine whether a customer is entitled to a refund or replacement. Each situation will be assessed according to the available evidence and applicable law.

8. Lost or Missing Packages

If your package appears to have been lost in transit or has stopped updating for an unusually long period, please contact us.

Include your:

• Order number

• Tracking number

• Shipping address

We may need to investigate the shipment with our delivery partner.

Where a package is confirmed lost or remains undelivered, we will provide an appropriate resolution, including a replacement or refund where required by applicable law.

We appreciate your patience while we investigate delivery issues.

9. Returned-to-Sender Packages

Occasionally, packages may be returned to the sender due to:

• Incorrect or incomplete shipping addresses

• Failed delivery attempts

• Unclaimed packages

• Refusal of delivery

• Carrier restrictions

• Other delivery-related issues

If your package is returned to sender, please contact us at support@celorapatches.com.

Where the return results from incorrect information supplied by the customer, failure to collect a package, or another customer-attributable circumstance, additional shipping charges may apply if reshipment is requested.

If you prefer a refund rather than reshipment, any applicable refund will be handled according to our Returns & Refunds Policy and applicable consumer protection laws.

If a package is returned due to an error by Celora or our fulfillment partner, we will work to resolve the issue without charging you additional shipping fees.

10. Customs, Duties & Import Charges

Some orders may cross international borders or be processed through customs facilities.

Celora covers the applicable import duties and import taxes for shipments to our eligible delivery destinations. We arrange for these costs to be paid by Celora rather than collected from customers upon delivery.

You should not need to pay additional import duties, import taxes, or routine customs clearance charges when your package is delivered.

The shipping charge, if any, is the amount shown at checkout. Any applicable sales tax or VAT is handled in accordance with the rules for your destination and the amounts disclosed at checkout.

If a carrier or customs authority unexpectedly asks you to pay an import-related fee, please contact support@celorapatches.com as soon as possible and provide the payment request.

We will investigate with our shipping partner and arrange payment or an appropriate reimbursement for charges that are Celora's responsibility.

Customs inspections or processing may still affect delivery times, even when duties and taxes are covered by Celora.

11. Order Packaging & Delivery Information

Each physical order is normally prepared and shipped as a single parcel, with tracking information associated with that shipment.

You can view the available tracking details through your order status page or customer account, where supported.

Please ensure that all delivery information provided at checkout is complete and accurate, including:

• Recipient name

• Street address and house number

• Apartment or unit number, where applicable

• City, state, or province

• Postal code

• Contact telephone number

Accurate delivery information helps our shipping partners process and deliver your package correctly.

If a delivery problem occurs, we'll review the circumstances and assist where reasonably possible.

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot legally be excluded under applicable law.

12. Need Help With Your Delivery?

We're always happy to help.

For questions about your order, shipping status, tracking information, or delivery concerns, please contact:

support@celorapatches.com

Please include your order details and tracking number, if available, so we can assist you as quickly as possible.

Thank you for choosing Celora.