Contact Us

We’re here to help.

Whether you have a question about your order, your Celora patches, shipping, returns, or subscriptions, our support team is happy to help.

For the fastest response, please include as much relevant information as possible when contacting us.

Get in Touch

Email: support@celorapatches.com

Response Time:
We aim to respond within 1–2 business days.

During holidays, product launches, promotional periods, or periods of unusually high message volume, responses may take a little longer. We appreciate your patience.

Questions About an Order?

If you're contacting us about an existing order, please include:

Order Number: Your Celora order number
Email Address: The email used when placing your order
Your Question: A brief description of what you need help with

Providing these details helps us locate your order and assist you more quickly.

Shipping & Delivery

Need help with tracking, a delayed shipment, or a delivery issue?

Please send us your order number, tracking number where available, and a short description of the issue.

If tracking shows your package as delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors, building staff, and the shipping carrier.

A delivery scan or temporary tracking delay does not automatically mean that a package has been lost. We may need to review the shipment with the carrier before determining the appropriate next step.

For additional information, please review our Shipping & Delivery Policy.

Returns & Refunds

Have a question about our 90-Day Satisfaction Guarantee, return eligibility, or an existing return request?

Please email us with your order number and a brief description of your request.

If your order arrived damaged, defective, or incorrect, please also include clear photographs of the product, packaging, and shipping label where relevant.

Returns are subject to the eligibility, trial, unopened-product, authorization, shipping, handling-fee, and promotional-order conditions in our Returns & Refunds Policy.

Submitting a return request does not automatically mean that the return or refund has been approved.

Please review our full Returns & Refunds Policy before submitting your request.

Need to Change Your Order?

If you entered an incorrect shipping address or phone number, contact us at support@celorapatches.com with your order number within 12 hours of placing your order.

Where the order has not yet entered fulfillment, we will do our best to correct those delivery details.

This window is for correcting delivery information only. Orders cannot be cancelled or refunded once they have been placed, except where required by applicable law or where Celora cancels the order.

Once an order has entered fulfillment, changes cannot be guaranteed.

Subscriptions

If you need help with a subscription, please include your order number and the email address associated with your subscription.

You may cancel, pause, skip, or change your subscription through your account or subscription portal where available.

To avoid the next scheduled charge, please cancel at least 48 hours before your next billing date.

For additional information about renewal shipments, cancellations, and returns, please review our Returns & Refunds Policy.

Simple products. Straightforward support.

We’re here to make your Celora experience as simple as possible.