Privacy policy

Privacy Policy

Last Updated: September 3, 2026

At Celora, we respect your privacy and believe you should understand how your personal information is collected, used, and shared when you visit our website, make a purchase, contact us, subscribe to marketing, leave a review, participate in a promotion, or otherwise interact with our services.

This Privacy Policy explains our privacy practices and the choices that may be available to you.

1. Personal Information We Collect

Depending on how you interact with Celora, we may collect the following categories of personal information:

Contact Information
Such as your name, email address, telephone number, billing address, and shipping address.

Order & Transaction Information
Such as products purchased, order number, purchase history, payment status, shipping information, returns, refunds, discounts, and subscription information where applicable.

Payment Information
Payments are processed through payment service providers. Celora may receive transaction-related information, but full payment card details are generally processed directly by the applicable payment provider.

Account Information
If customer accounts are available, we may collect information associated with your account, order history, subscription preferences, and account activity.

Customer Support Information
Information you provide when contacting us, including emails, messages, photographs, return requests, product questions, and other correspondence.

Reviews & User-Generated Content
If you submit a review, rating, photograph, testimonial, or other content, we may collect and display the information you choose to provide in connection with that submission.

Device & Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, referring pages, pages viewed, interactions with our website, approximate location derived from technical data, and similar usage information.

Marketing & Promotion Information
If you subscribe to marketing communications, enter your email through a promotional popup or spin-to-win campaign, use a discount code, or interact with our advertising, we may collect information about your preferences, entries, rewards, and engagement with those communications or promotions.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe, sign up for emails, enter a promotion, submit a review, complete a form, or contact customer support.
Automatically through cookies, pixels, analytics technologies, device identifiers, and similar tools when you use our website.
From service providers and business partners that help us operate our store, process payments, fulfill orders, send communications, manage reviews and promotions, analyze website activity, provide advertising, prevent fraud, or provide other business services.

3. How We Use Your Personal Information

We may use personal information to:

Process, fulfill, and deliver orders
Process payments, returns, refunds, discounts, and subscriptions
Provide order confirmations, shipping updates, and customer-account services
Respond to customer service requests
Administer reviews, promotions, discount campaigns, and email sign-ups
Maintain and improve our website, products, and services
Understand how customers interact with our website
Prevent fraud, abuse, security incidents, chargeback abuse, and unauthorized transactions
Comply with applicable legal, tax, accounting, and regulatory obligations
Maintain business and transaction records
Send marketing communications where permitted
Measure and improve advertising and campaign performance
Personalize website content or advertising where permitted

We use personal information only for purposes reasonably related to operating, protecting, and improving our business, providing our services, and complying with applicable obligations.

4. How We Share Personal Information

We may disclose personal information to service providers and other parties that help us operate Celora, including:

Shopify
Our online store is powered by Shopify, which processes certain customer, transaction, device, and usage information in connection with operating our store. Where Shopify enhanced services or Shopify Network Intelligence are enabled, Shopify may process information as described in its privacy documentation and subject to applicable privacy choices.

Payment Providers
Such as Shopify Payments, PayPal, Afterpay, and other payment services made available at checkout, where used, to securely process transactions.

Shipping & Fulfillment Providers
To prepare, ship, track, and deliver customer orders.

Email & Marketing Providers
Such as Klaviyo and other tools used to manage email subscriptions, promotional communications, customer events, and campaign performance.

Promotional & Lead-Capture Tools
Such as PopupBoost and similar tools used to display promotional popups, collect email sign-ups, manage spin-to-win or discount campaigns, and deliver promotional rewards.

Reviews & User-Generated Content Providers
Such as Judge.me and similar services used to collect, display, and manage reviews, ratings, photographs, and related customer content.

Analytics, Advertising & Technology Providers
Where enabled, to help us understand website performance, measure advertising effectiveness, troubleshoot technical issues, prevent fraud, and provide advertising that may be relevant to customers.

Professional & Legal Service Providers
Where reasonably necessary for accounting, legal, compliance, tax, fraud prevention, dispute resolution, or other professional services.

Business Transfers
If Celora is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect Celora, our customers, our rights, or others.

5. Cookies & Similar Technologies

Celora and our service providers may use cookies, pixels, tags, local storage, device identifiers, and similar technologies.

These technologies may be used to:

Operate essential website functions
Remember preferences
Maintain shopping-cart and checkout functionality
Understand website traffic and usage
Measure website, email, promotion, and advertising performance
Prevent fraud and improve security
Personalize content or advertising where permitted

Depending on your location, you may be able to manage certain cookies through our cookie banner, privacy settings, data-sharing opt-out page, or browser settings.

Some cookies and similar technologies are necessary for the operation of the website and may not be disabled through all privacy controls.

6. Advertising, Sale & Sharing of Personal Information

Celora does not sell personal information for money.

However, certain disclosures of personal information to advertising, analytics, or technology partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.

Where required by applicable law and where the feature is available on our store, you may opt out of these activities through our Your Privacy Choices or data-sharing opt-out page.

Where required and supported, a valid Global Privacy Control (GPC) signal may also be treated as a request to opt out of certain sales, sharing, or targeted advertising.

7. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy or portability of certain information
Opt out of certain sales, sharing, or targeted advertising
Withdraw or change certain privacy choices
Appeal certain privacy decisions where applicable
Exercise privacy rights without unlawful discrimination

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact support@celorapatches.com. Please clearly describe your request. We may need to verify your identity before completing certain requests.

8. Your Privacy Choices

Depending on your location, you may have several ways to manage your privacy preferences.

Email Marketing
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email.

Cookies
Where available, use our cookie banner or privacy settings to manage non-essential cookies and similar technologies.

Sale, Sharing & Targeted Advertising
Where applicable and available, use our Your Privacy Choices or data-sharing opt-out page to submit an opt-out request.

Global Privacy Control
Where required and supported, a valid Global Privacy Control signal may be treated as a request to opt out of certain sales, sharing, or targeted advertising.

You may continue to receive communications relating to orders, transactions, subscriptions, security, or customer service even after unsubscribing from marketing emails.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfill orders and provide customer service
Manage returns, refunds, subscriptions, reviews, and promotions
Maintain transaction and business records
Meet accounting, tax, legal, and regulatory requirements
Prevent fraud, abuse, and security incidents
Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information, the service provider involved, and the reason the information was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. Children’s Privacy

Celora's website and products are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13. If you believe that a child has provided us with personal information, please contact us at support@celorapatches.com so that we can review the matter and take appropriate action.

12. Third-Party Websites & Services

Our website may contain links to websites or services operated by third parties.

Celora does not control the privacy practices of third-party websites or services. If you follow a link to another website or service, we recommend reviewing that provider's privacy policy before providing personal information.

13. International Data Processing

Celora, Shopify, and other service providers may process or store personal information in countries other than the country where you live.

Privacy and data-protection laws may differ between jurisdictions. Where required, appropriate measures may be used to protect personal information when it is transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, service providers, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we may provide additional notice of material changes.