Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

At Celora, we stand behind our products. If
something isn't right, we're here to help.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or isn't
what you ordered, email us with your order number
and a photo of the item and packaging. We'll send a
replacement or issue a full refund — no return
needed.

NOT HAPPY WITH YOUR PURCHASE?
We want you to love it. If you've tried Celora
Patches and they're not right for you, contact us
within 30 days of delivery and we'll refund your
order. You don't need to send anything back.
One satisfaction refund per customer.

UNOPENED ITEMS
Changed your mind? Unopened, sealed packs can be
returned within 30 days for a full refund. Return
shipping is at your cost for change-of-mind returns.
Please contact us before sending anything back.

HOW TO REQUEST A REFUND
Email support@celorapatches.com with:
  • Your order number
  • A brief note about the reason

We respond within 2 business days.

REFUND PROCESSING
Refunds are issued to your original payment method
within 5–10 business days of approval. Your bank or
card provider may take a few extra days to post it.

ORDER CANCELLATION
Contact us at support@celorapatches.com before your
order ships and we'll cancel it. Once shipped, the
policy above applies.

YOUR CONSUMER RIGHTS
Nothing in this policy limits your rights under
Australian Consumer Law or any other applicable
consumer protection law. If a product is faulty or
not as described, you're entitled to a remedy
regardless of the terms above.

CONTACT US
Questions about your order? We're here to help.
support@celorapatches.com