Terms of Service

Last Updated: September 3, 2026

Welcome to Celora. These Terms of Service govern your access to and use of the Celora website, products, services, subscriptions, promotions, and related features.

By accessing our website, placing an order, creating an account, starting a subscription, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.

If you do not agree with these Terms, please do not use our website or services.

1. eligibility & use of our website

You may use the Celora website only for lawful purposes and in accordance with these Terms.

By placing an order, you represent that you are legally able to enter into a binding purchase agreement in your jurisdiction. If you are using the website on behalf of another person or organization, you represent that you have authority to do so.

You agree not to misuse our website, interfere with its operation, attempt to gain unauthorized access to any part of the site, introduce malicious code, scrape or exploit the website in an unauthorized manner, engage in fraudulent activity, or use our services in a manner that violates applicable law.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect Celora, our customers, our systems, our rights, or other users.

2. product information

We make reasonable efforts to present product descriptions, ingredients, photographs, packaging, pricing, availability, and other information accurately.

However, minor differences in color, appearance, packaging, labeling, size, presentation, or other non-material details may occur due to manufacturing updates, screen settings, photography, supplier changes, or other reasonable variations.

We may update or modify product information from time to time without prior notice. Product availability is not guaranteed.

3. wellness & product information

Information provided on the Celora website is intended for general informational and wellness purposes only.

It is not intended to replace professional medical advice, diagnosis, or treatment. Celora products are not intended to diagnose, treat, cure, or prevent any disease.

Always review the directions, warnings, and ingredient information provided with your specific product before use. Individual experiences and results may vary.

If you are pregnant, breastfeeding, taking prescription medication, managing a medical condition, or have questions about whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.

4. orders & order acceptance

Submitting an order does not automatically guarantee acceptance. All orders are subject to availability, payment authorization, fraud screening, and our acceptance.

We may reasonably refuse, limit, hold, or cancel an order in circumstances including:

Suspected fraud, payment abuse, or unauthorized transactions
Incorrect pricing, discount, or product information
Inventory or technical errors
Unauthorized resale or commercial redistribution
Repeated or suspected misuse of promotions, refunds, subscriptions, chargebacks, or store policies
Orders that appear automated, abusive, or placed to circumvent purchase limits
Other circumstances where fulfilling the order would be unlawful, unsafe, or impractical

If we cancel an order after payment has been collected, the applicable amount will be returned to the original payment method, except to the extent otherwise permitted by law in connection with fraud, disputes, or other exceptional circumstances.

5. pricing & payment

Prices displayed on our website may change without prior notice.

The price applicable to your purchase will generally be the price shown at checkout when the order is submitted, subject to correction of obvious pricing, discount, or technical errors where permitted by law.

You agree to provide current, complete, and accurate billing, contact, and payment information when placing an order.

Payment processing may be provided by third-party payment providers and is subject to their applicable terms, security procedures, authorization rules, and processing timelines.

Where currency conversion is offered, the final amount charged may reflect exchange rates or conversion-related charges applied by Shopify, a payment provider, card issuer, bank, or other third party. Celora does not control fees separately imposed by your bank or payment provider.

6. promotions, discounts, free items & bundles

Promotions, discount codes, free items, bundles, multi-packs, subscriptions, and special offers may be subject to additional conditions displayed with the applicable offer.

Unless expressly stated otherwise, promotions:

May not be combined with other offers
May apply only during the stated promotional period
May be limited to certain products, customers, quantities, channels, or regions
May be limited to one use per customer, household, shipping address, account, or payment method
May be modified, suspended, or withdrawn where reasonably necessary

Free, bonus, or promotional items have no independent cash value unless otherwise required by law.

If part of a bundle, multi-pack, or promotional order is returned, the value of the products you keep may be recalculated and any resulting difference deducted from the eligible refund in accordance with our Returns & Refunds Policy.

7. subscriptions

If you choose a subscription, the recurring price, billing frequency, and recurring nature of the purchase are shown before checkout. By starting a subscription, you authorize recurring charges using the payment method associated with your subscription until you cancel.

You may cancel a subscription at any time, and cancellation is free. To avoid the next scheduled charge, please cancel at least 48 hours before your next billing date.

Once a renewal payment has been processed, that renewal cannot be cancelled solely because a cancellation request was submitted after the billing date. Eligible unopened renewal shipments may still qualify for return under the separate renewal-return rules in our Returns & Refunds Policy.

Your customer account or subscription portal, where available, may allow you to view your next billing date, cancel, pause, skip, or change your subscription. You may also contact support@celorapatches.com for assistance.

Subscription benefits, discounts, and availability may change for future billing cycles where permitted by law and after any notice required by applicable law. Changes will not retroactively alter an order that has already been processed.

8. shipping & delivery

Shipping and delivery information is governed by our Shipping & Delivery Policy.

Processing and delivery estimates are provided in good faith but are not guaranteed arrival dates unless we expressly state otherwise.

Delivery may be affected by shipping carriers, weather, holidays, transportation disruptions, customs, incorrect or incomplete address information, security screening, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

9. returns, refunds & 90-day satisfaction guarantee

Eligible returns and refunds are governed by our Returns & Refunds Policy.

Our 90-Day Satisfaction Guarantee is subject to the eligibility and return conditions stated in that policy. It is not an unconditional right to a refund of opened or used products.

Eligibility may depend on factors including the delivery date, completion of the required trial period, condition and seal of the products, proof of purchase, prior return authorization, bundle or promotional pricing, applicable handling fees, return shipping, and any rights provided by applicable consumer law.

Submitting a return or refund request does not automatically mean that the request has been approved.

Please review the full Returns & Refunds Policy before submitting a request.

10. order changes & cancellations

If you entered an incorrect shipping address or phone number, contact support@celorapatches.com with your order number within 12 hours of placing your order. Where the order has not yet entered fulfillment, we will do our best to correct those details.

Orders cannot be cancelled or refunded once they have been placed, except where required by applicable law or where Celora cancels the order under these Terms.

Once an order has entered fulfillment, no changes of any kind can be guaranteed. If you wish to return an order after delivery, the applicable terms in our Returns & Refunds Policy apply.

Subscription cancellations are governed by Section 7 and our Returns & Refunds Policy.

11. unauthorized resale

Celora products purchased through our website are intended for personal use unless otherwise authorized by Celora in writing.

You may not purchase products for unauthorized commercial resale, redistribution, marketplace resale, or other commercial exploitation.

We reserve the right to limit or cancel orders that reasonably appear to be intended for unauthorized resale.

Products purchased through unauthorized third-party sellers may not be eligible for Celora's direct return, refund, authenticity, or customer-service programs.

12. reviews & user content

If you submit a product review, photograph, comment, testimonial, rating, or other content through our website, email, social channel, or review platform, you remain responsible for the content you submit.

You must not knowingly submit content that is unlawful, fraudulent, defamatory, infringing, deceptive, misleading, or that violates another person's privacy or intellectual-property rights.

By submitting content to Celora or through a feature specifically intended for customer submissions, you grant Celora a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, distribute, and use that content in connection with Celora's website, products, customer communications, advertising, and marketing, subject to applicable law. This license does not transfer ownership of your content to Celora.

We may moderate, decline, or remove content where reasonably necessary for legal, security, technical, fraud-prevention, authenticity, or platform-integrity reasons. We will not prohibit or penalize customers merely for submitting an honest negative review, and we will not materially alter the meaning of a customer review when displaying it.

13. intellectual property

The Celora name, branding, logos, product designs, graphics, photographs, illustrations, written content, website layout, and other materials appearing on our website are owned by or licensed to Celora unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, commercially exploit, scrape, or create derivative works from our content without prior written permission, except where applicable law expressly permits otherwise.

Personal, non-commercial browsing and use of the website is permitted.

14. third-party services & links

Our website may rely on or link to services provided by third parties, including Shopify, payment providers, shipping carriers, email providers, review platforms, analytics services, advertising services, and other technology providers.

Third-party services may operate under their own terms and privacy practices. Celora does not control third-party websites or services and is not responsible for content or practices that are outside our reasonable control.

15. privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and managed when you interact with Celora.

16. website availability

We aim to keep our website and services available and functioning properly. However, we cannot guarantee uninterrupted, secure, or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical problems, third-party service interruptions, security issues, updates, or circumstances outside our reasonable control.

17. disclaimer of warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

Except for rights, warranties, or consumer guarantees that cannot legally be excluded, we do not make additional warranties regarding uninterrupted website availability, uninterrupted access to third-party services, or that every website feature will always operate without error.

Nothing in these Terms excludes any statutory consumer guarantee, warranty, remedy, or other right that cannot legally be excluded.

18. limitation of liability

To the fullest extent permitted by applicable law, Celora will not be responsible for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website, products, or services where such liability may legally be limited.

To the fullest extent permitted by law, and without limiting any right that cannot legally be excluded, Celora's aggregate liability arising from or relating to an order will not exceed the amount actually paid to Celora for that order.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

19. indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful misuse of our website, fraudulent activity, violation of these Terms, or infringement of the rights of another person.

This section does not limit any consumer rights that cannot legally be waived.

20. fraud, abuse, chargebacks & payment disputes

We reserve the right to investigate suspected fraud, promotion abuse, return abuse, subscription abuse, unauthorized transactions, or other misuse of our services and to restrict future purchases where reasonably necessary.

If a chargeback or payment dispute is filed, Celora may provide the payment provider or card issuer with relevant records reasonably necessary to respond to the dispute, including transaction records, checkout information, delivery confirmation, subscription consent records, return-policy information, and correspondence history.

Where a customer has a genuine order or billing issue, we encourage them to contact support@celorapatches.com first so that we have a reasonable opportunity to review and resolve the matter.

Nothing in this section prevents a customer from exercising a legal right to dispute a transaction.

21. suspension & termination

We may suspend or terminate access to certain website features, customer accounts, promotions, subscriptions, or future purchasing privileges where reasonably necessary because of fraud, abuse, security concerns, material violation of these Terms, or unlawful conduct.

Termination does not affect rights or obligations that arose before termination, including payment obligations, refund rights, intellectual-property rights, fraud-prevention rights, or provisions that by their nature are intended to survive.

22. severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

The affected provision will be interpreted or limited only as much as necessary to make it enforceable where possible.

23. no waiver

If Celora does not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

24. entire agreement

These Terms, together with the policies and terms expressly incorporated by reference, form the agreement between you and Celora regarding your use of our website and purchase of our products and services, except to the extent additional terms are expressly agreed in writing or mandatory law provides otherwise.

If there is a conflict between these Terms and a more specific Celora policy governing a particular subject, the more specific policy will control for that subject to the extent permitted by law.

25. changes to these terms

We may update these Terms from time to time to reflect changes in our website, products, services, subscriptions, business practices, or applicable legal requirements.

When these Terms are updated, the Last Updated date at the top of this page will be revised.

The version in effect at the time of an order governs that order unless applicable law requires otherwise. Continued use of the website after updated Terms become effective is subject to the revised Terms for future use.

26. contact us

If you have questions about these Terms of Service, contact us at:

support@celorapatches.com

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