Shipping & Delivery

Last Updated: November 4, 2026

Holiday Shipping Notice

Some international shipments transit through Hong Kong or other hubs before reaching their final destination. Holiday schedules or congestion at these hubs may add up to 7 additional days to delivery. Thank you for your patience and understanding.

Simple, tracked shipping from checkout to your doorstep.

At Celora, we want receiving your order to be simple and stress-free. We offer tracked shipping to eligible addresses in the United States, Australia, Canada, and the United Kingdom. Below are our shipping rates, processing and transit estimates, delivery restrictions, and steps for resolving delivery issues.

1. shipping destinations & rates

We offer Tracked Standard Shipping for eligible destinations:

United States: US$2.99 for orders below US$59.99; free shipping for orders of US$59.99 or more.
Australia: A$2.99 for orders below A$79.99; free shipping for orders of A$79.99 or more.
Canada: CA$2.99 for orders below CA$59.99; free shipping for orders of CA$59.99 or more.
United Kingdom: £2.99 for orders below £44.99; free shipping for orders of £44.99 or more.

Shipping rates appear at checkout in the applicable local currency. All available shipping methods include tracking.

Delivery coverage: In the United States, we deliver to the contiguous 48 states, Washington, DC, and eligible Hawaii addresses. Alaska, U.S. territories, and military postal addresses are excluded. In Australia, delivery is available to eligible addresses across the states and territories. In Canada, delivery is available to the 10 provinces; Yukon, Northwest Territories, and Nunavut are excluded. In the United Kingdom, delivery is available to eligible addresses in England, Scotland (including eligible island addresses), Wales, and Northern Ireland.

Remote and island destinations may take longer or be subject to carrier restrictions. Some PO Box addresses and other restricted delivery locations may be unsupported. If we cannot deliver to the address supplied, we will contact you about an alternative address or an appropriate refund. Final shipping availability and charges are confirmed at checkout.

2. order processing

Orders are ordinarily processed and prepared for shipment within 5 business days after payment confirmation. Business days do not include weekends or public holidays.

Processing may include payment or address verification, packing, and handover to our fulfillment partner. Orders placed on a weekend or public holiday will generally begin processing on the next business day. High order volumes, stock availability, security review, or circumstances beyond our reasonable control may occasionally delay dispatch. Where appropriate, we will contact you about material delays.

Processing time is separate from shipping transit time.

3. shipping & delivery times

Please allow up to 5 business days for order processing before shipment.

After the order is processed and dispatched, standard shipping usually takes approximately 1–10 business days after shipment for eligible destinations in the United States, Australia, Canada, and the United Kingdom.

The total delivery timeframe includes both order processing and transit time. These are estimates, not guaranteed delivery dates. Timing may vary with the destination, carrier, customs processing, holidays, weather, local conditions, or other disruptions. Remote and island addresses may take longer.

If your shipment is unusually delayed, contact our support team for assistance.

4. tracking your order

Once your order has shipped and tracking information has been added, you can view the tracking number and available shipping updates through the Shopify order status page associated with your purchase.

Where a carrier tracking link is available, you may use it to see further delivery details. Tracking may take time to appear or update after dispatch, especially when shipments transfer between international and local carriers.

If you cannot locate your tracking number or updates have stopped for an unusually long period, contact support@celorapatches.com with your order details and tracking number, if available.

5. changes to your shipping address

Please carefully check your delivery address and contact details before placing an order. If you notice an error, contact support@celorapatches.com as soon as possible, ideally within 2 hours of placing your order.

Include your order number, checkout email, and corrected address or telephone number. We will do our best to make the change before fulfillment begins, but changes cannot be guaranteed once processing or shipment has begun, even if you contact us within 2 hours.

Customers are responsible for providing complete and accurate delivery details, subject to applicable consumer protections.

6. shipping delays

Occasional delays may be caused by severe weather, public holidays, seasonal shipping volumes, transportation interruptions, customs inspections, delivery-area restrictions, incomplete addresses, or disruption at international transit hubs.

Some shipments may transit through Hong Kong or other hubs and may take longer during holiday periods. A temporary delay or a gap in tracking scans does not necessarily mean a package is lost. We will reasonably assist with carrier inquiries and tracking investigations when appropriate.

Any rights or remedies for delayed or undelivered goods remain subject to applicable consumer protection laws.

7. package marked as delivered but not received

If tracking shows Delivered but the package cannot be located, please check around your front door, porch, mailbox, parcel locker, or building reception; ask household members or building staff; and review any carrier delivery notice or photograph.

If you still cannot find it, email support@celorapatches.com with your order number and tracking details. We may need to investigate with the carrier and review available delivery evidence. A Delivered scan does not by itself determine whether a refund or replacement is owed; each case will be assessed under the circumstances and applicable law.

8. lost or missing packages

If a package appears to be lost or tracking has stopped updating for an unusually long time, contact us with your order number, tracking number, and shipping address.

We may contact the shipping carrier to investigate. If a shipment is confirmed lost or remains undelivered, we will provide an appropriate resolution, including a refund or replacement where required by applicable law.

9. returned-to-sender packages

Packages may be returned because of an incorrect or incomplete address, failed delivery attempts, noncollection, refusal of delivery, or carrier restrictions.

If your package is returned, please email support@celorapatches.com. Where a return results from incorrect customer-supplied information or a failure to collect a package, reshipping may require payment of a new shipping charge, where permitted by law.

Refund requests will be reviewed under our Returns & Refunds Policy and applicable consumer rights. If a return is caused by an error on Celora's part, we will resolve it without charging additional shipping fees.

10. customs, duties & import charges

Some orders may cross international borders or be processed through customs facilities.

Celora covers the applicable import duties and import taxes for shipments to our eligible delivery destinations. We arrange for these costs to be paid by Celora rather than collected from customers upon delivery.

You should not need to pay additional import duties, import taxes, or routine customs clearance charges when your package arrives. Shipping charges, if any, are displayed at checkout. Applicable sales taxes or VAT are handled according to the rules for the destination and the amounts disclosed at checkout.

If a carrier or customs authority unexpectedly requests an import-related payment, please contact support@celorapatches.com with details so we can investigate and arrange payment or appropriate reimbursement for charges that are Celora's responsibility.

Customs processing may affect delivery times even where Celora covers duties and taxes.

11. order packaging & delivery information

Each physical order is normally prepared and dispatched as one parcel, with tracking information associated with that shipment.

You can view available tracking details through your Shopify order status page or customer account, where supported. Please provide complete and accurate delivery information, including recipient name, street address, unit number where applicable, city, state or province, postal code, and telephone number.

We will review delivery issues fairly and assist where reasonably possible. Nothing in this policy excludes, restricts, or modifies consumer rights or remedies that cannot legally be excluded under applicable law.

12. questions about your delivery?

We're here to help. For questions about your order, shipping status, tracking information, or delivery concerns, email support@celorapatches.com.

Please include your order number and tracking number, if available, so our team can assist efficiently.

Thank you for choosing Celora.

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